[wp-members page=”tos” url=”http://abodecleaning.com.au/terms-and-conditions/“]
By completing the user registration process you agree to be bound by the terms and conditions below.
Terms and Conditions
Before you begin to use the services on the website we need to outline to you for you to read and understand, the terms and conditions of your use of the website and Abode Cleaning, services.
The Terms and Conditions (as published on the website) together with any additional terms, conditions, notices and disclaimers published on the website and any documents available for download on the website (Terms and Conditions) regulate your use of the website and Abode Cleaning, services.
Through your use of the website and Abode Cleaning services, you acknowledge and agree that the Terms and Conditions constitute the rules and conditions of access to, use of and supply of information from the website.
Please take time to review this document. If you use or continue to use the website and/or services provided by Abode Cleaning you acknowledge and agree that you accept to abide by and be bound by the Terms and Conditions and any changes made by Abode Cleaning or any authorised officer, agent, employee or contractor of Abode Cleaning the Terms and Conditions from time to time.
All terms and conditions that govern your use of the website (including disclaimers) may be amended by Abode Cleaning from time to time by posting those amendments on the website without any notice to you. Those amendments apply to your next usage of the website. You are responsible for ensuring that you regularly review the website and these Terms and Conditions. Your continued use of the website after any such changes are made will be deemed to constitute your acceptance of those changes.
If you object to any of the Terms and Conditions or any subsequent changes to them, or become dissatisfied with your use of the Abode Cleaning service in any way, your only remedy is to immediately stop using the services of Abode Cleaning and the website abodecleaning.com.au & other Abode Cleaning websites
The Abode Cleaning website is owned and operated by Abode Cleaning (ABN 97312936184) (Abode Cleaning).
From time to time the website will generate automated emails to registered users, or website users will send emails and messages to one another through the website. Emails sent by the website or through the website are considered a part of the Abode Cleaning website.
If hyperlinks and other redirection tools taking the user to other websites operated by third parties appear on the website, you acknowledge that these websites (Outside Sites) are not controlled by Abode Cleaning and do not form part the Abode Cleaning website and agree that you will not hold Abode Cleaning liable or in any way accountable for anything that occurs on Outside Sites.
Membership with Abode Cleaning
In order to be able to use the Abode Cleaning ‘Cleaner Login’, you must become a member. In order to become a member, you must provide us with accurate information which is requested on the registration form found on the Abode Cleaning website. You can only become a member if you meet the criteria of an independent contract and agree to the terms and conditions in this document. Furthermore, in order to become a member of Abode Cleaning and use the website, you must:
- At least 2 years previous cleaning experience
- Are an Australian citizen, or have the right to work in Australia
- Provide your own cleaning products and supplies
- Have a recently cleared – police clearance
- Have relevant insurance (public liability and or workers compensation cover if you have sub-contractors)
Abode Cleaning has the right to request proof of documentation at any stage for the above points.
The Terms and Conditions and all other specific and additional terms which govern your use or membership of and access to the website will be governed by the laws of Western Australia, Australia.
General Information Only
The information, opinions and other similar statements and content published on the website are provided for information purposes only and are not intended as, nor do they constitute legal, financial, taxation, technical or expert advice or to be in any way relied upon by you without undertaking your own independent verification. Information provided on the website has been derived from sources believed to be accurate at the time of compilation and no warranty or representation is made as to the accuracy or authenticity of the content of the website.
Abode Cleaning and its directors, agents or employees do not accept and are by these Terms and Conditions released by you of any liability to you arising (whether directly or indirectly) out of the information provided on the website or anyone else through the website or any errors in, or omissions from information on the website.
Abode Cleaning does not make any representation or warranty that any user is reputable, or will act in good faith, or according to their terms of engagement; any information on the website will be complete, reliable or accurate; or your access to the website will be secure, available or uninterrupted.
Abode Cleaning disclaims and will not be liable for loss arising out of (whether directly or indirectly) and action or decision by you in reliance on the information on or provided to you through the website or provided by any business you engage on the website, nor any interruption, delay or impairment in the functioning, operation or availability of the website, exposure to or transmission of any computer virus, internet access difficulties in connection with the website, or malfunction in equipment or software.
You should seek legal or other professional advice before acting or relying on the information set out on or provided to you through the website or provided by any business you engage on the website.
Information on the website is for general information only.
As a user of the website, you should make your own inquiries and obtain independent advice based on your specific circumstances prior to making any decisions.
As a condition of your use of the website or any service provided by Alure Home Services, you warrant to Abode Cleaning that you will not use the website of any Abode Cleaning service for any purpose that is prohibited by the Terms and Conditions or that is illegal or unlawful. You agree to abide by all applicable laws and regulations.
Whilst not an exhaustive list, you agree not to:
- use the website to offend others (which shall be judged in the absolute opinion of Abode Cleaning);
- publish, or in any way distribute or disseminate any information which is unlawful, obscene, defamatory, offensive or inappropriate (which shall be judged in the absolute opinion of Abode Cleaning);
- engage in, encourage participation or promote any contests, pyramid schemes, surveys, chain letters, spamming or unsolicited emailing through the website;
- use automated scripting tools or software;
- make available, using the website, any material you do not have a right to make available including any law or which contains viruses, or other computer codes, files or programs designed to interfere with the functioning of other software or hardware; or breach any laws or regulations applicable to your use of the website;
- use the site to supply another service, or to obtain information which you either incorporate into your service or product to enhance your service or product or your business in any way such as creating potential customer lists. Any commercial use of the website requires the prior written approval of Abode Cleaning.
Abode Cleaning has no obligation to monitor your or anyone elses use of the website. However, Abode Cleaning reserves the right at all times to monitor, retain and disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.
As a user of the website, you indemnify Abode Cleaning for any loss or damage or costs arising (whether directly or indirectly) out of any breach of the Terms and Conditions or any other legal obligation by you or your use of or conduct on the website.
Limitation of Liability
Abode Cleaning excludes all conditions and warranties that may be implied by law. To the extent permitted by law, Abode Cleaning liability for breach of any warranty or condition (implied or otherwise) which cannot be excluded is restricted, at Abode Cleaning option, to the re-supply of the relevant Abode Cleaning service or a refund in accordance with the Refund Policy published below.
As a user of the website, you expressly agree and acknowledge that in no circumstances will Abode Cleaning be liable to you for any indirect, incidental, special and/or consequential losses or damages or loss of profits of any nature arising (including but not limited to any act or omission by Abode Cleaning) which result from:
- the use or access to or any inability to use or access the website or any material on the website;
- unauthorised access to your user account, or internet transmissions or data; or
- statements or conduct of any third party on the website.
Excluding liability for negligence the maximum liability of Abode Cleaning is equivalent to the total of any amounts you have paid to Abode Cleaning in respect of goods or services supplied to you by Abode Cleaning or $500, whichever is less.
By using the website you agree to abide by and acknowledge the following disclaimer.
Abode Cleaning is not involved in the actual transaction between business users and customers who contract their services after first being introduced via the website.
Once Abode Cleaning has posted a cleaning contract, we have no further control of the quality, safety or legality of the items or content, the ability of customers to continue using the service or any other dealings between yourself and the client. We cannot censure and do not guarantee that a customer or business user will actually complete a transaction or act lawfully in using the website.
Abode Cleaning cannot and does not confirm each business user’s purported identity.
In the event that you have a dispute with one or more users of the website, you release Abode Cleaning (and our directors, agents, contractors, affiliates, parents, subsidiaries, and employees from claims, demands and damages of every kind and nature arising (whether directly or indirectly) out of such dispute.
Abode Cleaning sends emails and notices regarding the status of your matters and your user account. Our emails and notices do not represent any guarantee or endorsement of your transactions. You are responsible for completing all transactions in which you participate (including monitoring the status of, and complying with all relevant legal and other obligations). We do not control, endorse or approve the services provided by the users of the website.
You acknowledge and release Abode Cleaning in the event that you deal with underage persons or people acting under false pretense.
You agree to accept the sole responsibility for the legality of your actions used the laws which apply to you. You agree that Abode Cleaning have no responsibility for the legality of the actions of users of the website or Abode Cleaning services.
You indemnify and release Abode Cleaning and its directors, employees, agents, contractors, affiliates from and against any claims, demands, proceedings, losses and damages of every kind and nature including reasonable solicitor’s fees, made by you or any third party due to or arising (whether directly or indirectly) out of your breach of these Terms and Conditions or your violation of and law or the rights of a third party.
You and Abode Cleaning are independent contractors and no agency, partnership, joint venture, employee-employer or franchisee-franchisor relationship is created or intended by this Terms and Conditions agreement or your use of the website or Abode Cleaning services.
Abode Cleaning reserve the right to modify or delete any general information you submit to the website in order to enhance the services we provide to you and other Abode Cleaning users.
Username & Password
To become a member of Abode Cleaning, you will nominate an email and will receive a password. Your must have a valid email address to become a member.
You are entirely responsible for all activities that occur under your username (email) and password. You must ensure these remain confidential at all times.
You must notify Abode Cleaning immediately by email to email@example.com if you become aware of any unauthorised use of your username and password.
Each username and password must be used by a single individual and is not transferrable.
Abode Cleaning reserves the right to record phone calls between you Abode Cleaning employees or Abode Cleaning agents for training purposes.
Personal Information & Privacy
Abode Cleaning collects personal information from a variety of sources, including from members of the public, advertisers, mailing lists, contractors and business partners.
In general, the personal information Abode Cleaning collects includes (but is not limited to) name, address, contact details and, where relevant, financial information, including credit card information, banking details and income information. Abode Cleaning also collects police clearances, employment history and visa information if applicable.
Abode Cleaning stores the personal information you enter on the website. Abode Cleaning obtains most personal information through the website registration process outline above. You may, however, provide information through a variety of different means (for example if you contact Abode Cleaning via email, respond to a survey published on the website or third party survey used by Abode Cleaning, or answering questions asked by staff or agents of Abode Cleaning over the phone).
How Abode Cleaning uses your Personal Information
Abode Cleaning may use your personal information for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection. Abode Cleaning generally uses personal information to:
- personalise and customise your experience on the website;
- help Abode Cleaning manage and enhance its services;
- communicate with you by email, SMS message or telephone; and
- provide you with ongoing information about opportunities on the website which Abode Cleaning believes you may be interested by email, SMS message or telephone.
Disclosure of Personal Information
Abode Cleaning may use and disclose information relating to a user’s racial or ethnic origin, membership of political bodies, religion, membership of a trade union or trade association, sexual preferences, criminal record and health only for the purpose for which it was provided or a directly related secondary purpose or as allowed by law unless the user has agreed otherwise.
Updating Personal Information
Abode Cleaning endeavours to ensure the personal information it holds is accurate, complete and up-to-date. You can update your personal information by sending an email to firstname.lastname@example.org
Accessing Personal Information
You have the right to seek access to the personal information Abode Cleaning holds about you and to advise Abode Cleaning of any inaccuracy. There are some exceptions to this right set out in the Privacy Act.
If you make an access request, Abode Cleaning will ask you to verify your identity and specify what information you require. Abode Cleaning may charge you a fee to cover the costs of meeting your request.
Licence to Use Your Information
Breaching Our Terms and Conditions
Without limiting other remedies available to Abode Cleaing at law, in equity or under this Terms and Conditions, we may, in our sole discretion, immediately issue a warning, temporarily suspend or terminate your membership and refuse to provide services to you if:
- we are unable to verify or authenticate any information you provide to us; or
- we believe your actions may cause legal liability to you, Abode Cleaning users or Abode Cleaning.
Termination of User’s Account with Abode Cleaning
Abode Cleaning may at its discretion terminate your use or, or access to, the website at any time. If this happens we may notify you by email. If your use of the website is terminated:
- you are no longer authorised to access the website or use any other Abode Cleaning services with the email address you used to register with the site or any other email address you possess;
- you will continue to be subject to and bound by all restrictions imposed on you by the Terms and Conditions; and
- all licences granted by you and all disclaimers by Abode Cleaning and limitations of Abode Cleaning liability set out in the Terms and Conditions or elsewhere on the website will survive.
Dispute Resolution Policy
Abode Cleaning will use reasonable endeavours to mediate any dispute concerning the use by parties of the website.
Disputes in relation to the actual services carried out by a business or any other issue will be referred, where appropriate, to external dispute resolution services or authorities.
Cancellations of Paid Memberships (Only if applicable)
Paying members can cancel their membership at any time by clicking Change Membership Details in the My Account tab and selecting Cancel My Membership. They can also email email@example.com from the email address they use as their username to access the site.
Paying members that have prepaid for any length of time will not be refunded for the unused portion of their membership in accordance with the Refunds Policy.
Paying members who are billed on a recurring cycle will not be charged further provided they cancel online or advise Abode Cleaning of their intention to cancel their membership before 5pm on the last business day before their next membership payment is due.
Paying members can access the purchasing and messaging facilities on the website. Paying members agree that membership is non-refundable at the time that payment is made.
If you are dissatisfied with the website or Abode Cleaning services you are free to discontinue using the website, and as such membership fees or other payments you have made to Abode Cleaning are not subject to refunds.
In the case of an event not specifically covered in the Refund Policy, refunds will be given at the discretion of Abode Cleaning.
Refunds paid in accordance with this Refund policy will be paid within 60 business days via the same method the payment to be refunded was made to Abode Cleaning in the first instance.
Business users who claim a refund from their credit card provider or bank without contacting our Customer Support team first (unauthorised refund) will have their paid membership immediately suspended. Abode Cleaning may issue an invoice to recover up to the full value of any unauthorised refund to the relevant business user. Abode Cleaning may contract a debt collection agency or use other legal means to recover unauthorised refunds. Alure Home Services may charge you interest plus any costs we incur as a result of collecting your payment.
Updates to the Website
Abode Cleaning may from time to time and at any time change or discontinue any feature of the website including content, hours or availability and equipment required for access.
Any controversy or claim arising out of or in connection with these Terms and Conditions may at our discretion be settled by binding arbitration through a commercial dispute resolution centre selected by us. You agree to be bound by the ruling arbitrator. The costs of the dispute are borne by the originator of the dispute.
Promotions & Competitions
If Abode Cleaning runs promotions or competitions involving the awarding of prizes or other gifts, Abode Cleaning may modify the Terms and Conditions and implement additional terms and conditions, which will be communicated to you by posting them on the website at the time of such promotions and competitions.
Third Party Links & Advertising
Abode Cleaning may display advertisements, which may or may not contain hyperlinks or buttons which take you to websites operated by third parties. Abode Cleaning does not endorse or recommend its advertisers, their products or services, or the information, products or services of any website linked to the website.
If you contact a third party through the website, including via email, Abode Cleaning accepts no responsibility for any actions taken by that third party in connection with you as the user.
If you agree to the above terms above, please accept the terms and conditions by clicking on the ‘I agree to the terms and conditions’ box.